Reve Stitching

Reve Stitching

Enterprise Resource Planning
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Help & Support
ERP System Support — Reve Stitching (Pvt.) Ltd.
IT

IT Support Contact
For any issues with the ERP system, contact:

Hamza Ali — IT and Digital Systems
Email: hamza@revestitching.com
Available during factory working hours. For urgent issues, use WhatsApp.

Frequently Asked Questions
I cannot log in to the system

Check that you are using your registered email address and the correct password. Make sure Caps Lock is off. If you have forgotten your password, use the "Forgot Password" option on the login page. If the problem continues after resetting, contact IT support.

My screen looks different or is not loading properly

Clear your browser cache and cookies, then refresh the page. Use Google Chrome or Microsoft Edge for the best experience. Internet Explorer is not supported. If the issue continues, try opening the ERP in a private/incognito browser window.

I cannot see certain modules or documents

Your access is based on your assigned role and department. If you need access to a specific module, report, or document type, contact IT support with the details of what you need and your reason for requiring access. Access changes require management approval.

Data I entered is not saving

Check your internet connection first. If the connection is stable, look for any red error messages on the page. Mandatory fields that are empty will prevent saving. If you see a specific error message, take a screenshot and send it to IT support for diagnosis.

The system is running slowly

Close any unused browser tabs. Clear your browser cache. If the slowness affects all users across the factory, there may be a network issue. Check if other websites load normally. If only the ERP is slow, contact IT support.

I need a new user account created

New user accounts are created by the IT department. Contact hamza@revestitching.com with the following details: full name of the person, their email address, the department they work in, and what modules they need access to.

I need to reset my password or someone else's password

To reset your own password, use the "Forgot Password" link on the login page. A reset link will be sent to your registered email. To reset another user's password, contact IT support. Only administrators can reset passwords for other users.

How do I use the barcode scanner?

Place your cursor in the barcode scan field on the Stock Entry form. Then scan the barcode sticker on the fabric roll or yarn bag. The system will automatically fill in the item details, batch number, and location. If the scanner is not reading, check the USB connection and ensure the sticker is clean and undamaged.

How do I print a gate pass?

Open the Stock Entry you want to print. Click the printer icon in the top right corner or use Menu then Print. Select the appropriate print format (Inward Gate Pass or Outward Gate Pass). The gate pass will open in a new tab ready for printing.

How do I create a yarn demand calculation?

Go to the Yarn Demand Calculator page. Select the fabric types, enter the required quantities, and the system will automatically calculate the yarn requirements by type. You can save the calculation, print it, or export it as an image.

Where can I view stock reports?

Navigate to the Stock module in the sidebar. Available reports include: Fabric Stock Register, Gate Pass Register, Issue Register, Return Register, Order Closing Report, and Fabric Tracking Summary. Each report has date and party filters for targeted analysis.

System Information

The ERP system is hosted on Frappe Cloud with enterprise-grade infrastructure.

System Availability
24/7
Uptime Guarantee
99.9%
Recommended Browser
Chrome / Edge
IT Support Hours
Factory Hours
Company Certifications

Reve Stitching maintains the following certifications and compliance standards.

SEDEX  ·  GOTS  ·  BCI  ·  OCS  ·  GRS  ·  RCS  ·  Higg Index  ·  ISO 9001